Privacy Statement

This is the Privacy Statement for Occupational Physiotherapy Solutions. It tells you which personal/sensitive information we collect about you and the reasons why. We only collect the minimum information that is necessary to allow us to process your query, your booking, and to process requests for the services you have enquired about. We understand that the privacy of your data is important to you and to us. We will treat your data with respect and not share it with third parties without your prior consent.

Topics:

  • When do we collect information about you?
  • What types of information we collect and how we use it?
  • Marketing
  • Your rights
  • Other websites
  • Changes to our privacy statement
  • How to contact us?

When do we collect information about you?

We collect information about you at different times:

  • When you visit our website
  • When you enquire about any of our services or products, either online or via email or telephone
  • When you book to attend and pay for a course
  • When you complete a feedback form, either manually or online
  • For QQI certification

What types of information we collect?

We collect information;

  • When you visit our website: Cookies are used to collect standard log information and visitor behaviour information and helps us to compile statistics about website activity using Google Analytics. The information tells us about pages visited, what is looked at and how long a visitor stays on the website. It collects the IP address but no other personal data. Google Analytics is a web analysis service provided by Google Inc which prepares reports and shares with other Google services. We retain this information for 50 months. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences and other customisation functions.You can choose to accept or not accept cookies when you visit our website. However, if you turn off cookies, it may happen that some of our website features will not function.
  • When we respond to a query made online or via email or telephone: we collect name, email address and a contact number in order to forward a response to your query.
  • When you book to attend and pay for a course; we process different sets of data to deliver our service to you.
    • Contact details to allow us to provide the service: name, email, contact number, preferred address, employer details if applicable. We retain this information for a year following the completion of the course or transaction.
    • Payment processing details: invoicing details/card payment details/electronic fund transfer details.
  • When you complete a customer/learner feedback form: on the completion of a course, all participants are requested to complete a feedback form. The purpose of this is to evaluate the training delivered and to make improvements to course delivery if necessary. On occasion, we may use quotations from our courses on our promotional materials. Such use is always anonymised. If we require a direct quotation, we will always contact the person for permission. We retain this information for a year following completion of a course.
  • For QQI certification: Some of our training courses lead to a QQI qualification and for this we are required to look for additional information on behalf of QQI. We collect this information via our Course Application Form. This form includes your PPS number and your date of birth and the signifier of Male or Female. These must match the name on the QQI database. In the event that a difficulty arises, proof of identity will also be sought, e.g. copy of passport or driving licence etc. These are destroyed once the matter is resolved with QQI. We also look for relevant work details including if the applicant has the relevant people handling experience and is suitable to undertake the course in question. We retain Application Forms for a year following certification. In order for course participants to be submitted for certification with QQI, they are required to complete assessments and question papers relevant to their particular course. These must be hand delivered/posted or emailed to us for marking by our internal assessor. These assessments are held until QQI External Authentication is undertaken and are then destroyed in accordance with OPS Limited policy. We also retain results sheets for each cohort of participants, which list, name, PPS number, mark and grade obtained. These sheets along with participant marking sheets are retained indefinitely.

Marketing

We would like to send you information about our services, training and events from time to time which may be of interest to you. If you have consented to receive such marketing information, you may opt out at a later date. You have a right at any time to ask us not to contact you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can visit email us at info@oops.ie or by clicking the unsubscribe button at the end of an email you have received from us.

Your rights

Under GDPR, as a Data subject you have a number of rights regarding your personal information. These include:

  • The right to request a copy of any personal data we hold about you. If you wish to have a copy of this, please email info@oops.ie and we will forward a Data Request Form.Alternatively, you can write to us indicating relevant dates, courses attended, etc. to assist us in locating the correct data. We will forward a copy within 30 days. You can email us at info@oops.ie or write to us at Occupational Physiotherapy Solutions, 96 Lower Kilmacud Road, Stillorgan, Co. Dublin.
  • The right to be forgotten. You can ask us to delete any personal information that we hold about you in any format.
  • The right to accuracy. You have the right to ensure that any data we have is correct and accurate and to have it rectified if necessary.
  • In certain instances, you have the right to object to processing, for example, marketing purposes. This will not otherwise impact on you receiving any of our products or services.

Other Websites

In some of our articles and blogs, we may reference other websites and provide links. OPS is not responsible for the privacy policy of these websites. You will need to read their own policies. We do not accept responsibility or liability for the products, services or information available from other websites.

Changes to our privacy statement

We will review this policy regularly and update as necessary and relevant.

How to contact us?

If you have any questions about this privacy statement or about any information we may have about you, you can:

  • Email us at info@oops.ie
  • Write to us at Occupational Physiotherapy Solutions, 96 Lower Kilmacud Road, Stillorgan, Co. Dublin.